FAQs
Questions families ask.
Short answers about booking, the trip, the van and flying with a nurse. For anything else, call 855-200-0604 any hour.
Booking
How much notice do you need?
At least 24 hours if you can, so we can set the van up for the patient. Shorter notice is often possible when there are no special requirements.
How do I get a quote?
Use the form on the contact page, or call 855-200-0604 any hour. A quote is free.
When can I reach you?
Someone answers 24 hours a day, 7 days a week, 365 days a year.
Which states do you serve?
All of the lower 48 states. The shortest trip is 200 miles and there is no maximum distance.
The trip
How far do you go?
From 200 miles to anywhere in the lower 48 states. There is no maximum distance.
Who is on board?
A nurse or medic and two professional medical transportation drivers.
Can family travel with the patient?
Yes. Each van has seats for family beside the patient's bed.
Who plans the trip?
A transport coordinator collects the patient's information, talks with the sending and receiving facilities, goes over the details with you, and sets the pick-up time and date.
Will the trip take more than a day?
Long trips can. Your coordinator will go over the plan with you before the van leaves.
What should we pack?
Long trips can take more than one day, so bring a change of clothes and anything the patient likes to have close.
The van
What is in the van?
A bed for the patient, seats for family, the medical equipment the trip needs, and a flat screen and WiFi for the long hours. Our vans meet ADA and DOT standards.
What kind of van is it?
A customized Mercedes Sprinter, set up as a hospital-like room on wheels.
Flying with a nurse
Who is a commercial medical escort for?
Patients who are medically stable and can sit up for extended periods. It suits people in hospitals or nursing homes, and anyone who needs extra help with travel.
Do you talk to the patient's doctors first?
Yes. Our staff gather the discharge and receiving information from the patient's doctors, to confirm that flying suits the patient's condition.
What does the escort do?
A nurse or medic travels with the patient: boarding, transfers to and from airports, security, and the discharge papers, with medical help when it is needed.
Do you offer air ambulance?
Yes. Call 855-200-0604 and ask whether it fits the trip.
The company
Are you licensed and insured?
Yes, our experts are licensed and insured.
How much experience do you have?
Our staff have over 50 years of combined experience in medical and patient transport.
Still have a question?
Someone answers 24 hours a day, 365 days a year. Quotes are free, with a low price guarantee.